We are excited to announce that from Wednesday 27^th of April we are launching a new online consultation service. 

We want all our patients to have the fair and equal access to our appointments based on clinical need and urgency. To be able to prioritise medically urgent matters we will be asking all our patients to submit requests through our new portal Klinik. 

Klinik is designed to gather information about your current problem. The system is personalised to our surgery. The responses you give will lead to more specific questions regarding your issue and will adapt based on your responses. All incoming requests will be reviewed by one of our GPs initially. You will then be either given advice or offered an appointment within a timeframe determined by the reviewing doctor. 

Everybody contacting the surgery will be asked to go through the Klinik portal, ideally using it online themselves. If you do not have internet access, we aim to have tablets available in reception areas both at Stannington and Walkley House to allow you to complete here. For those who are unable to use either option our reception team will be able to take you through the process by calling the practice. We ask that if you're able to use the online portal without help that you do so to allow us to keep the phone lines available for those who need it most. 

We appreciate that demand for appointments is high and queues in phone lines at 8am far from ideal. Our aim in introducing this system is to allow freedom to put in your appointment requests and medical concerns without needing to compete for an urgent same day appointment.