We offer a Total Triage service

We are proud to offer a comprehensive triage service, ensuring that all patient interactions with our surgery are efficiently managed by a GP. Our user-friendly online form allows patients to have their needs addressed often within minutes of submission, eliminating the need to queue on the phone at 8 am.

Introduced in 2022, the triage system was designed to replace the 'first-come, first-served' approach, which often resulted in long phone queues and inconsistent appointment availability.

This triage method enables GPs to direct patients to the most appropriate care promptly, ensuring immediate attention for those who need it most. With an increasing number of patients choosing online access, our staff can make accurate and rapid triage decisions, enhancing patient access and reducing staff stress.

Our robust online system securely and efficiently handles clinical, non-clinical, and administrative enquiries.

Our online triage service is designed to improve the healthcare experience for everyone. The system is straightforward, with clear instructions, making it accessible to the elderly and those less familiar with technology. By providing detailed information on the form, doctors can better understand your needs and offer more personalised advice.

Patients can still contact us by phone or visit the surgery in person, where our receptionists can assist in completing the form. Friends, relatives, and carers can also complete the form on behalf of patients.

If you need assistance using the online service, our support team is available to guide you through the process. While you can still call the surgery at any time for help, completing the form yourself allows you to include important and personal information that you may prefer not to share with a receptionist.

Overall, our goal is to provide a seamless, efficient, and patient-centred healthcare experience, ensuring that every patient's needs are met promptly and effectively.

Total Triage VS The Traditional GP Model

How Does Online Triage Work?

Step 1: Patients or their representatives submit an enquiry through our structured online consultation form. This form covers a wide range of needs, including appointment requests, prescriptions, sick (fit) notes, and more.

Step 2: Your request is promptly triaged by our duty team of doctors. Each request is reviewed and addressed through the most appropriate channel, which may include an SMS text message, telephone consultation, or a face-to-face consultation with the relevant clinician at the most suitable time.

Step 3: Patients' needs are met promptly and efficiently, ensuring a timely and satisfactory resolution.